We offer fast and reliable shipping across the UAE and select regions in Africa. Shipping methods and charges may vary based on your delivery location and the products in your cart. Specific options and costs will be shown during checkout.

For detailed shipping information:

Visit our Shipping Options page under the Service section.

Or contact our customer support via WhatsApp or call us at +971 4 229 0210 for assistance.

Yes — we ship worldwide! Al Kawkab currently serves customers throughout the UAE, GCC, and multiple African countries, and can arrange deliveries globally for both individual and bulk orders.

Delivery times vary depending on your location and the shipping method selected at checkout.

• Within the UAE: Orders are typically delivered within 1–3 business days.

• To GCC & African countries: Delivery usually takes 3–10 business days, depending on customs clearance and courier service availability.

• International Orders: Delivery times vary by destination and shipping partner. You’ll see an estimated delivery timeframe during checkout.

You will receive a tracking number once your order is shipped, so you can monitor your package every step of the way.

For urgent deliveries or detailed shipping timelines, feel free to contact our support team via WhatsApp or call us at +971 4 229 0210.

We want you to be completely satisfied with your purchase. If you’re not, you may be eligible to return the product under the following conditions:

• Return Period: Products can be returned within 7 days of delivery.

• Condition: Items must be unused, in their original packaging, and in resalable condition.

• Non-returnable items: Custom orders, electronic components, or products damaged due to misuse may not be eligible for return.

To initiate a return:

1. Contact our customer support via WhatsApp or call us at +971 4 229 0210.

2. Provide your order number, reason for return, and product photos (if applicable).

3. Our team will guide you through the return pickup or drop-off process.

Refunds or replacements will be processed once the returned product is inspected and approved.